This should display an index of lessons tagged… “Ticket Management”
- Avoiding the Rabbit Hole
- Is this a Ticket or a Small Project?
- Additional Information Requested
- Tracking Your Time
- Structuring Your Reply
- Things to Get Clarity – ask for screen shots, ask for sketches, ask for verbiage text in a format we can copy, ask for examples,
- The Challenge of Compound Tickets
- Closing Inactive Tickets
- Cleaning Up Tickets [ Adding Meaningful Subject Lines … etc. ]
- What do the best ticket submitters do?
- How to communicate for better results.